Privacy Policy

Powerhouse Technology Inc. (“PowerHouse,” “we,” “us,” or “our”) provides a platform that connects businesses with experts and uses software, artificial intelligence, automation, and human oversight to help deliver completed business outcomes.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, create an account, communicate with us, use our platform, or participate in the PowerHouse expert network.

1. Information We Collect

Information you provide

• Your name, email address, company name, and job title.
• Account credentials and profile information.
• Billing, payment, payout, and tax information.
• Project requests, instructions, files, messages, feedback, and other content submitted through PowerHouse.
• Expert experience, skills, location, portfolio, professional history, marketplace profiles, and performance information.
• Customer and business information provided to complete requested work.
• Communications with PowerHouse, experts, customers, or support personnel.
• Information submitted through forms, surveys, meetings, demonstrations, or customer-support requests

Information we collect automatically

• IP address, browser, device type, operating system, and language.
• Pages viewed, features used, links clicked, and session activity.
• Referral URLs, timestamps, approximate location, and diagnostic information.
• Cookie, analytics, and similar technology data.

Information received from third parties

• Payment processors.
• Authentication and communications providers.
• Professional and freelance marketplaces.
• Integration partners and connected services.
• Analytics and advertising providers.
• Customers, experts, referral partners, and publicly available sources.

2. How We Use Information

We may use information to:

• Provide, operate, maintain, and improve PowerHouse.
• Match customers, projects, and experts.
• Plan, coordinate, automate, review, and deliver work.
• Evaluate expert qualifications and performance.
• Route opportunities toward experts who consistently produce strong outcomes.
• Process payments, payouts, reimbursements, and platform fees.
• Communicate about accounts, projects, services, and support.
• Detect fraud, abuse, security incidents, and violations of our terms.
• Develop reusable workflows and improve matching and fulfillment quality.
• Analyze platform usage and business performance.
• Personalize the platform and user experience.
• Market our services where legally permitted.
• Meet legal, tax, accounting, and regulatory obligations..

3. Artificial Intelligence

PowerHouse uses artificial intelligence and automated systems to assist with activities such as:

• Understanding and organizing customer requests.
• Creating project plans, drafts, and recommendations.
• Matching projects with experts.
• Automating repeatable fulfillment tasks.
• Reviewing work for quality and completeness.
• Analyzing customer, project, and expert performance.
• Improving workflows and operating processes.

AI-generated material may be incomplete, inaccurate, or unsuitable for a particular use. PowerHouse may use experts or other personnel to review, revise, coordinate, and approve work.

We may transmit project content to third-party AI, infrastructure, and software providers when necessary to operate the service. These providers may process that information on our behalf under their applicable agreements.

PowerHouse does not use customer confidential content to train publicly available, general-purpose AI models without the customer’s authorization.

4. How We Disclose Information

We may disclose information to:

• Experts, customers, and collaborators involved in a project.
• Cloud, hosting, AI, analytics, communications, security, and support providers.
• Payment processors, banks, tax providers, and payout services.
• Professional advisers, auditors, insurers, and legal counsel.
• Government authorities when required by law.
• A buyer, investor, successor, or other participant in a financing, acquisition, reorganization, or sale.
• Other parties when you request or authorize the disclosure.

We do not sell personal information for money.

If our use of advertising or analytics technologies constitutes selling or sharing under applicable privacy laws, users may exercise the rights described in this Privacy Policy.

5. Customer and Project Content

Customers may submit information concerning their employees, contractors, customers, prospects, users, vendors, and other individuals.

Customers are responsible for:

• Having the legal authority to provide this information to PowerHouse.
• Providing any notices or obtaining any consents required by law.
• Ensuring that instructions and submitted content comply with applicable laws.
• Avoiding the submission of information that is not reasonably necessary for the project.

Do not submit protected health information, payment-card data, Social Security numbers, government identification numbers, or other highly sensitive information unless PowerHouse has expressly approved that use in writing.

6. Expert and Performance Information

PowerHouse may collect and analyze information about expert activity and performance, including:

• Customer acquisition and conversion.
• Revenue generated.
• Responsiveness and availability.
• Customer satisfaction.
• Delivery quality and timeliness.
• Repeat business and customer expansion.
• Compliance with platform standards.
• Use of PowerHouse workflows and fulfillment systems.

We use this information to evaluate experts, improve matching, allocate opportunities, provide coaching, maintain quality, and determine continued eligibility for the expert network.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and improve the service.
• Complete projects.
• Maintain business and transaction records.
• Resolve disputes.
• Enforce agreements.
• Protect the security and integrity of the platform.
• Satisfy legal, tax, accounting, and regulatory requirements.

Retention periods vary depending on the type of information, our relationship with you, and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no system, transmission method, or storage technology is completely secure. We cannot guarantee the absolute security of your information.

You are responsible for protecting your account credentials and promptly notifying PowerHouse if you believe your account or information has been compromised.

9. Your Choices and Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you.
• Correct inaccurate information.
• Request deletion of information.
• Obtain a portable copy of certain information.
• Object to or restrict certain processing.
• Opt out of certain sales, sharing, targeted advertising, or profiling.
• Appeal a decision concerning a privacy request.
• Withdraw consent where processing depends on consent.

To submit a privacy request, contact us at privacy@powerhouse.so

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

10. California Privacy Rights

California residents may have the right to:

• Know the categories and specific pieces of personal information collected about them.
• Know the sources, purposes, and categories of recipients associated with that information.
• Request correction or deletion of personal information.
• Receive a portable copy of certain personal information.
• Opt out of the sale or sharing of personal information.
• Limit certain uses of sensitive personal information.
• Exercise privacy rights without unlawful discrimination.

PowerHouse does not sell personal information in exchange for money. To exercise a California privacy right, contact privacy@powerhouse.so

11. Cookies and Tracking Technologies

We may use cookies and related technologies for:

• Authentication and account security.
• Remembering preferences.
• Understanding platform usage.
• Diagnosing technical issues.
• Analytics and performance measurement.
• Marketing where legally permitted.

You can control cookies through your browser settings. Disabling certain cookies may prevent parts of the platform from functioning properly. We do not currently respond to traditional browser "Do Not Track" signals. Where legally required, we process recognized opt-out preference signals.

12. International Data Transfers

PowerHouse and its service providers may process information in the United States and other countries.

These countries may have data-protection laws that differ from those in your jurisdiction. Where required, we use appropriate contractual or legal safeguards for international transfers.

13. Children's Privacy

PowerHouse is intended for businesses and professionals. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to PowerHouse, contact privacy@powerhouse.so

14. Third-Party Services

PowerHouse may contain links to or integrations with third-party websites, marketplaces, payment services, AI providers, and other software. Third-party services are governed by their own terms and privacy policies. PowerHouse is not responsible for their privacy or security practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

We will post the revised policy with an updated effective date. If a change materially affects how we use personal information, we will provide additional notice when required by law.